How can I Edit/Insert my account details (Profile Picture, Biography, Locations etc)
When logged in to your school, click on the “Go to profile” button that you can find at the top left position of the main menu, right below your name. This will lead you to your profile page.
There, click on the edit button and start changing your personal info. You can update your name and email, add a short bio so other members of the community can learn more about you and add your social accounts so that others can contact you.
How can I change my password?
Changing the password can be done from the online school’s log in form (you have to be logged out). Go to the login form and click on the "Forgot your password?" button that can be located right under the "Login" button.
Insert the email of your account and click "Send".
You will soon receive an email containing a link for resetting your password. If you don’t receive this email after a few minutes, please check the spam folder of your email account as the reset email may have accidentally been held up by your spam filter.
How do I exit from the School?
If you want to log out from the online school simply click the “Sign out” option that can be found at the top-right menu.
How do I contact the course instructor?
For contacting a course instructor you can click the “Ask Instructors” option that can be found on the top right menu)
How do I contact Tech Support?
For contacting a course instructor you can click the “Tech Support” option that can be found on the top right menu)
How do I navigate inside a course?
Once you access a course, you will find a full table of contents at the left-hand side of the screen. You can browse through the sections and access the learning unit you would like to study. In most cases you would be better off when simply following the linear course order proposed by the course instructor. In the future you can always come back re-visit any learning unit you wish. Note that learning units that you have visited/completed are marked with a discrete check mark .
Can I take the courses on my iPad or tablet?
Of course you can. This online school is fully responsive in all kinds of electronic devices.
Can I take the courses on my iPhone or smartphone?
Of course you can. This online school is fully responsive in all kinds of mobile devices. For optimal experience you can use the mobile version of Google Chrome, if your device supports it.
Is Internet Access Required?
Internet access is required since all of the course contents are online. We also recommend using a broadband internet connection, especially when you have to go through video content.
Just a broadband Internet connection and the latest version of your faviorite browser.
How do I cancel a course?
For cancelling a course enrollment or asking for a refund please contact the School's owner (contact info can be found under the “Your Account” option on the top right menu)
Troubleshoot issues with Video
Our video player automatically tries to adjust the video quality to your internet speed, giving you the highest quality possible but in certain cases, for very slow connections, this might not be possible. If you’re experiencing excessive buffering during playback, it’s probably because your Internet connection cannot support continuous playback of the video. In this case try to reset your connection/internet router or, if possible, try accessing your online courses using a better internet connection.
You may also want to try one of the following:
-Close extra browser tabs or other applications that may be using up your bandwidth.
-Make sure you’re using the latest version of your browser.
Where is the invoice for the course I just bought?
You can find fully detailed invoices for all the courses you have purchased in the “Your Account” page, which can be found by accessing the menu of on the top-right corner of the school page. If you made a purchase outside the school then you can contact the school owner/instructor for an invoice.
115-116 Spon End, Coventry - CV1 3HF United Kingdom