1. What Data We Get
We collect certain data like information you entered yourself, data about which courses you are enrolled for, your city information, interaction with us and how much time you are spending on our website.
1.1 What data you provide to us.
We may collect different data from or about you depending on how you use the Services. Below are some examples to help you better understand the data we collect.
Account data - When you create or update your account, we collect and store the data you provide, like your email address, password and then you create your personal login details to the page.
Shared content- Parts of the Services let you interact with other users or share content publicly, including by posting reviews on a course page, asking or answering questions, sending messages to students or instructors, or posting photos or other work you upload. Such shared content may be publicly viewable by others depending on where it is posted.
Course Data- When you enroll in and take courses, we collect certain data including which courses, assignments and quizzes you’ve started and completed; your exchanges with instructors, and other students; and other items submitted to satisfy course requirements.
Payment data/information - You must provide certain payment and billing data directly to our payment processing partners, including your name, credit card information, billing address, and zip/postal code. For security reasons, ALEAP knowledge services ltd or A-Leap does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data.
Contact us/communication- If you contact us for support or to report a problem or concern (regardless of whether you have created an account or not purchased any course), we collect and store your contact information, messages, and other data about you like your name and email addresses for future correspondence.
1.2 Data We Collect through Automated Means
System Data- Technical data about your computer or device, like your IP address, device type, operating system type and version, unique device identifiers, browser, browser language, domain and other systems data, and platform types
Usage data- Usage statistics about your interactions with the Services, including courses accessed, time spent on pages or the Service, pages visited, features used, your search queries, click data, date and time, and other data regarding your use of the Services
Geography Data - An approximate geographic location, including information like country and city.
2. How do we gather data about you.
Our site uses tags called "Cookies" to identify customers when they visit our Site. Cookies are used to remember user preferences and maximize performance of our services. The information we collect with cookies is not sold, rented, or shared with any outside parties. Users who disable their Web browser's ability to accept cookies will be able to browse our Site but may not be able to successfully use our Service.
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. Persistent cookies enable us to track and target the interests of our users to enhance your experience on our Site.
2.2 Analytics –
We use third-party browser and mobile analytics services like Google Analytics. These services use Data Collection Tools to help us analyze your use of the Services, including information like the third-party website you arrive from, how often you visit, events within the Services, usage and performance data, and where the application was downloaded from. We use this data to improve our services, better understand how the services perform on different devices, and provide information that may be of interest to you.
2.3 Advertising –
We use third-party advertising services Google AdWords, Facebook, Quora, etc to deliver advertising about our Services on other websites and applications you use. The ads may be based on things we know about you, like your Usage Data and System Data.
2.4 Other data collection –
In addition to our subscription services, we may collect data pertaining to web traffic visiting our website. This is done using the Google analytics tool. No browsing behaviour data specific to identifiable individuals is collected or stored. Traffic data is for internal use only and will never be given to a 3rd party.
We do not sell, exchange or rent personally identifiable information with third parties. We may share generic aggregate demographic information not linked to any personally identifiable information about visitors and users with our business partners, trusted affiliates, and advertisers for the purposes of making service more better.
3. What we use your data for-
We use your data to do things as below:
· To provide our services
· Communicate with you
· Troubleshoot issues
· Secure against fraud and abuse
· Solicit feedback from users
· Market and administer promotions, surveys
· To identify unique users from multiple platforms
· Improve our services and develop new products
· Advertise the services on the third-party websites and platforms
· Analyse traffic, track purchases and track usage data
· Serve personalized advertising
· As required by law or necessary for safety and integrity.
4. Whom does we share your data
· We share certain data about you with instructors, companies performing services for us, analytics and data enrichment providers, companies helping us run promotions and surveys, and advertising companies who help us promote our services.
· We may also share your data as needed for security, legal compliance, or as part of a business restructuring. Lastly, we can share data in other ways if it is aggregated or de-identified or if we get your consent.
· For Security and Legal Compliance: We may disclose your data to third parties if we (in our sole discretion) have a good faith belief that the disclosure is:
Ø Permitted or required by law;
Ø Requested as part of a judicial, governmental, or legal inquiry, order, or proceeding;
Ø Reasonably necessary as part of a valid subpoena, warrant, or other legally-valid request;
· If ALEAP Knowledge Services Ltd undergoes a business transaction like a merger, acquisition, corporate divestiture, or dissolution (including bankruptcy), or a sale of all or some of its assets, we may share, disclose, or transfer all of your data to the successor organization during such transition or in contemplation of a transition (including during due diligence).
A-leap uses certified website providers and other partners who has world class systems for proper data collection, storage, processing and security measures to protect this collected data against unauthorized access, alteration, disclosure or destruction of personal information, username, password, transaction information and data stored on our site.
6. Your Rights:
Reviewing and updating your data
You can update the information we store on your behalf by logging into your website account and updating your profile. If you have forgotten the password then you can create the new one via going to the ‘forgot password’ option. If you think you do not have access for your account then please contact [email protected] at your earliest.
In line with the GDPR regulations, you have the following rights:
Right to be informed
You have the right to be informed why and how we collect your personal data, how we will use this information, who we share it with, what are the security measures we take to protect this information and what are you are your individual rights. We will publish this information in this Privacy Notice.
Right of access
You have the right to access the information we hold for you by logging to your online profile. If you need further information. Upon your request, ALEAP Knowledge Services Ltd will provide you with access to your personal information unless there is an exception which applies under the General Data Protection Regulation, Data Protection Act 2018 and The Privacy and Electronic Communications - EC Directive - Regulations 2003. If we deny such access, we will tell you why.
To access to your personal information please contact us via email or in writing as details provided on the website in the contact us section.
Right to rectification/correction
You have the right for inaccurate or incomplete data we hold to be updated. If you ever think the data we are holding for you is not correct or changed then please write to us or send us an email to make the changes.
Right to erasure
At your request, we will remove all the data we have for you which we are not required legally to retain. If you want us to delete any information which ALEAP Knowledge Services Ltd is holding for you then please send us an email or write to us.
The right to restrict processing
You have the right to restrict processing when you have exercised one of the above right and it may take some time to process that request. For example: when you contact us to update your details you have the right to request restriction until your details are updated.
Right to withdraw consent
For the processing activities where we have asked you for consent, you have the right to withdraw this consent at any point by clicking on the unsubscribe link in any email we send you or contacting the ALEAP Knowledge Services Ltd or send us an email at [email protected].
The right to object
You can object to the processing of your personal data at any point by contacting at [email protected] or send us a message. There may be instances where we may not be able to fulfil those requests, but we will provide you with explanation when replying back to you.
Right to not be subject to automated decisions and profiling
None of our processing activities are purely automated. There are instances where we process data to analyse or predict behaviour but we will ask you for explicit consent when this processing will involve your personal data.
Right to data portability
If you have provided us with your personal data with consent or under the contact obligations, you have the right to request the data you have provided to us in a machine-readable format should you decide to move to another data controller
7. Our policy concerning children
We recognize the privacy interests of children and encourage parents and guardians to take an active role in their children’s online activities and interests. Children under 13 (or under 16 in the European Economic Area) should not use the Services. If we learn that we’ve collected personal data from a child under those ages, we will take reasonable steps to delete it.
Parents who believe that ALEAP Knowledge Services Ltd may have collected personal data from a child under those ages can submit a request that it be removed to [email protected]
8. Updates and Contact Info